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Refund Policy

Refund Policy

Refund Policy

 

Effective Date: August 1, 2024

 

1. Introduction

 

Welcome to Epic Detail Solutions. This Refund Policy explains how we handle refunds for products and services purchased through our website [epicdetailsolutions.com] (the "Site"). By making a purchase with us, you agree to the terms outlined in this policy.

 

2. Eligibility for Refunds

 

a. Products:

You may be eligible for a refund if:

 

    The product is defective or damaged upon arrival.

    The product does not meet the description provided on our Site.

    You notify us of the issue within 30 days of receiving your order.

 

b. Services:

For services, refunds are generally not provided once the service has been completed. However, if you believe the service was not performed as agreed, please contact us within 7 days of the service completion for a resolution.

 

3. Refund Process

 

To request a refund:

 

    Contact Us: Email us at clientservices@epicdetailsolutions.com with your order number, a description of the issue, and any supporting documentation (e.g., photos of damaged products).

    Return of Products: If applicable, we will provide you with instructions on how to return the product. Returns must be made using the original packaging, if possible.

    Processing Time: Once we receive your return or review your request, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

 

4. Non-Refundable Items

 

Certain items and services are non-refundable, including:

 

    Products marked as "final sale" or "non-returnable" at the time of purchase.

    Customized or personalized products.

    Digital downloads or services once they have been accessed or completed.

 

5. Shipping Costs

 

Shipping costs for returns are generally the responsibility of the customer unless the return is due to a defect or error on our part. We will provide a return shipping label if we determine that the return is due to our error.

 

6. Exchanges

 

If you would like to exchange a product for a different item, please return the original product following the steps outlined above and place a new order for the desired item. Exchanges are subject to product availability.

 

7. Contact Us

 

For any questions or concerns regarding our Refund Policy, or to request a refund, please contact us at:

 

Epic Detail Solutions

3531 Carver Road, Modesto, Ca 95356

clientservices@epicdetailsolutions.com

t. 209.566.4855

 

8. Changes to This Policy

 

We may update this Refund Policy from time to time. Any changes will be posted on the Site with an updated "Effective Date." Your continued use of the Site and purchases after any changes constitutes your acceptance of the new Refund Policy.

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