Shipping Policy

Effective Date: August 1, 2024

1. Introduction

Welcome to Epic Detail Solutions. This Shipping Policy explains how we handle shipping and delivery for orders placed through our website epicdetailsolutions.com (the "Site"). By placing an order with us, you agree to the terms outlined in this policy.

2. Shipping Locations

We currently ship to addresses within the United States, including all states and territories. At this time, we do not offer international shipping. If you are located outside the United States and wish to place an order, please contact us at shipping@epicdetailsolutions.com for more information on potential arrangements.

3. Shipping Methods and Costs

We offer the following shipping methods:

Standard Shipping: Typically delivered within 5-7 business days.

Expedited Shipping: Typically delivered within 2-3 business days.

Overnight Shipping: Typically delivered the next business day.

Shipping costs vary based on the shipping method selected, the weight of the package, and the delivery location. Shipping costs will be calculated at checkout and displayed before you confirm your order.

4. Processing Time

Orders are processed and shipped within 1-2 business days of receipt. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment through the carrier’s website using the provided tracking number.

6. Delivery Issues

If you experience any issues with your delivery, such as a delay or an incorrect delivery, please contact us atclientservicesepicdetailsolutions.com as soon as possible. We will work with the carrier to resolve any issues and ensure that your order reaches you in a timely manner.

7. Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or other considerations. If any items in your order are subject to these restrictions, we will notify you via email and provide alternatives or a refund if necessary.

8. Damaged or Lost Packages

If your package is damaged upon arrival or is lost in transit, please contact us at clientservices@epicdetailsolutions.com within 7 days of receiving your order or the estimated delivery date. We will assist you in filing a claim with the carrier and provide a replacement or refund as appropriate.

9. Returns and Exchanges

Please refer to our [Returns and Exchanges Policy] for information on how to return or exchange items. Our return and exchange policy outlines the process and conditions under which returns and exchanges are accepted.

10. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on the Site with an updated "Effective Date." Your continued use of the Site and placing of orders after any changes constitutes your acceptance of the new Shipping Policy.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

Epic Detail Solutions

3531 Carver Road, Modesto, Ca 95356

clientservices@epicdetailsolutions.com

t. 209.566.4855