Question 1

What services does Epic Detail Solutions offer?

Accepted Answer

Epic Detail Solutions specializes in professional Aircraft, Auto & Boat Detailing, Paint Correction, and Ceramic Coatings. We provide top-notch services designed to enhance and protect the appearance of your investments. For a full list of our services, please visit our page.

Question 2

Do I need an appointment?

Accepted Answer

Yes, All our services are by Appointment Only!

Question 3

What are your business hours?

Accepted Answer

Our business hours are:

Tuesday to Friday: 8:00 AM – 5:00 PM
    Saturday: 9:00 AM – 5:00 PM
    Sunday & Monday: Closed

Question 4

How can I schedule an appointment?

Accepted Answer

You can schedule an appointment by:

Calling & Texting Us: 209.566.4855
    Emailing us: clientservices@epicdetailsolutions.com
    Using our online booking system:

Question 5

Why do I have to Pay at time of Booking Appointment?

Accepted Answer

Because we value your time! But we also value our time. Once payment is received, we confirm appointment details and block off the time slot to provide you with excellent top-notch service. 
We understand that life happens if for any unforeseen circumstances you cannot make it to your appointment, we will gladly reschedule your appointment.

Question 6

What is your cancellation policy?

Accepted Answer

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance to avoid any cancellation fees. Cancellations made less than 24 hours before the scheduled appointment may incur a $50.00 fee.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept various forms of payment, including:

Cash
    Credit/Debit Cards Visa, MasterCard, American Express, etc.
    Apple Pay, Cash App, Venmo, Zelle

Question 8

Do you offer any warranties or guarantees on your services?

Accepted Answer

Yes, we stand by the quality of our services.

1. We will do a walk around with you at drop off to address any concerns.
2. We will do a walk around with you after service is completed to make sure you are fully satisfied with the end result.

If you experience any issues with our work within the warranty period with any of our services that come with a written warranty, please contact us, and we will address your concerns.

Question 9

How long will the service take?

Accepted Answer

The duration of our services depends on the type and extent of the work required. 
 
For Example:

• Detailing Services: Approximately 1.5 hours - 8 hours.
 • Paint Correction: Approximately 4 hours - 2 days.
 • Ceramic Coating: Approximately 8 hours 3 days.
 • Window Tinting: Approximately 1.5 hours - 8 hours.

We will provide you with an estimated time frame when you schedule your appointment.
Once the vehicle is inspected at the time of drop off, we will provide you with a more accurate estimated time frame.

Question 10

What should I do to prepare my vehicle for service?

Accepted Answer

Please ensure that your vehicle is free of personal items before bringing it in for service. For specific services, we may provide additional instructions, such as removing certain accessories for the cleaning of the interior. If you have any questions about preparing your vehicle, please contact us.

Question 11

Do you offer mobile detailing services?

Accepted Answer

Yes, we do offer mobile detailing services. However we do have two vehicles minimum.

Therefore we prefer to perform most of our services at our facility.

For Aircraft Detail we service the Central Valley, Bay Area & Northern California.

Question 12

What is your policy on refunds and returns?

Accepted Answer

For information on our refund and return policies, please refer to our [Refund Policy](link to refund policy). 
We aim to address any issues promptly and fairly.

Question 13

How do I contact customer support?

Accepted Answer

For any questions or concerns, you can reach our customer support team by:

Emailing us: clientservices@epicdetailsolutions.com
    Calling or Texting Us: 209.566.4855

Question 14

Are your services environmentally friendly?

Accepted Answer

At Epic Detail Solutions, we are committed to using environmentally friendly products and practices whenever possible. We use eco-friendly products biodegradable soaps and water-saving techniques to minimize our environmental impact.

Question 15

Can I track the progress of my service?

Accepted Answer

While we do not offer real-time tracking, we will keep you informed about the status of your service through regular updates. You can always contact us for the latest information on your service.

Question 16

Do you offer gift cards?

Accepted Answer

Yes, we offer gift cards that can be used for any of our services. To purchase a gift card, please visit our Gift Cards Page  or contact us directly.

FAQ's